Shipping

Shipping times depend on your location. Orders within the US typically arrive within 3-7 business days. International orders may take 7-14 business days depending on the destination.

Please note that these are estimates and delivery times may vary due to factors outside our control.

We offer free shipping in a few countries such as the USA. Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on your emails for exclusive deals.

We offer shipping on select orders and orders being shipped to the USA. Any available free shipping offers will be shown at checkout.

Yes! We currently ship to over 30 countries including the US, Canada, UK, Australia, and most of Europe.

International orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.

Once your order ships, you'll receive an email with a tracking number and link. You can also log into your account to view your order status and tracking information at any time.

Don't worry — tracking updates can sometimes take 24-48 hours to appear, especially right after your order ships.

If your tracking hasn't updated for several days, contact our support team and we'll look into it for you.

If your order hasn't shipped yet, contact us immediately and we'll do our best to update your address.

Once an order has shipped, we're unable to change the delivery address. You may need to contact the carrier directly or wait for the package to be returned to us.

If your package is marked as delivered but you haven't received it, first check with neighbours and any safe spots around your property.

If you still can't locate it, contact our support team within 7 days of the delivery date and we'll help resolve the issue.

We currently do not ship to PO boxes or military bases (APO/FPO addresses). Please provide a physical street address to ensure successful delivery.

We're sorry to hear that. Please contact our support team within 48 hours of receiving your order with photos of the damage.

We'll arrange a replacement or refund as quickly as possible.

Yes. All orders are shipped in plain, unmarked packaging with no indication of what's inside. Your privacy is our priority.

We want you to be happy with your purchase. If you're not satisfied, you can request a return within 30 days of receiving your order.

Items must be unused, unopened, and in their original packaging to be eligible for a return.

Contact our support team at support@deryvo.com with your order number and reason for the return. We'll guide you through the process and provide a return address.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or we made an error with your order.

Once we receive your return, please allow 5-10 business days for us to inspect the item and process your refund.

Refunds are issued to your original payment method. Depending on your bank, it may take an additional few days to appear in your account.

We don't offer direct exchanges at this time. If you'd like a different product, simply return the original item for a refund and place a new order.

Contact us at support@deryvo.com within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

For hygiene and safety reasons, certain items cannot be returned once opened. This includes prescription treatments and personalised products. These will be clearly marked at checkout.

If a package is refused or returned to us, we'll contact you to arrange reshipment (additional fees may apply). Refunds, if applicable, will exclude the original shipping cost.