Troubleshooting

Try these quick fixes:

1. Refresh the page
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Safari, Firefox)
4. Disable any ad blockers or browser extensions
5. Check your internet connection

If it's still not working, contact us at support@deryvo.com with details of the issue.

Make sure you're using the same email address you used when placing your order. When you request a login code, check your spam or junk folder if it doesn't arrive.

Still having trouble? Contact our support team and we'll help you get access.

First, check your spam, junk, or promotions folder. To make sure our emails reach your inbox, add support@deryvo.com to your contacts.

If you're still not receiving emails, contact us with an alternative email address and we'll update your account.

Check the following:

• The code is entered exactly as shown (no extra spaces)
• The code hasn't expired
• Your order meets the minimum requirements (if applicable)
• The code applies to the items in your cart

If it still won't work, contact us with the code and we'll sort it out.

Try these steps:

1. Double-check your card details are entered correctly
2. Make sure your card hasn't expired
3. Check you have sufficient funds
4. Try a different payment method
5. Disable any VPN you might be using

If the problem continues, your bank may be blocking the transaction — contact them to authorise it, or reach out to us for help.

Don't worry. Check your email for an order confirmation. You can also log into your account to see if the order appears in your order history.

If you're unsure, contact us before placing another order — we'll check if your payment went through.

Check your spam or junk folder first. If it's not there, log into your account to confirm the order was placed.

Still nothing? Contact us at support@deryvo.com with your details and we'll resend the confirmation.

Make sure all required fields are filled in and you have a stable internet connection. Try refreshing the page and submitting again.

If it still won't submit, try using a different browser or device. Contact us if the issue persists.

This is usually a browser or cache issue. Try:

1. Refreshing the page
2. Clearing your browser cache
3. Trying a different browser
4. Disabling browser extensions

If the problem continues, let us know what device and browser you're using and we'll investigate.

A slow connection or high traffic can cause this. Try refreshing the page or coming back in a few minutes.

If it's consistently slow, try clearing your cache or switching to a different browser.

We appreciate you letting us know! Contact us at support@deryvo.com with:

• What went wrong
• What page you were on
• What device and browser you're using
• A screenshot if possible

We'll look into it and get it fixed. We may even offer you a discount!