Privacy & Security
Everything you need to know to get started.
Yes. We take your privacy seriously. All personal and medical information is encrypted using industry-standard security protocols and stored on secure servers.
We never sell, rent, or share your data with third parties for marketing purposes.
We collect only what's necessary to provide our services, including your name, email address, shipping address, payment details, and consultation responses.
For full details, please see our Privacy Policy.
Absolutely. Your health information is treated with the highest level of confidentiality. Only authorised medical professionals involved in your care have access to your consultation details.
We comply with all applicable data protection regulations to keep your information secure.
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Your financial information is protected by the same security standards used by major banks.
Your order will appear on your statement under a discreet billing name. It will not reference any specific treatments or products.
We only share your information when necessary to fulfil your order — for example, with our shipping carriers or payment processors. These partners are bound by strict confidentiality agreements.
We never share your data for advertising or marketing purposes.
Yes. Under data protection laws, you have the right to request a copy of all personal data we hold about you. Contact us at support@deryvo.com and we'll provide it within 30 days.
If you'd like us to delete your personal data, contact our support team at support@deryvo.com. We'll process your request and confirm once complete.
Please note that some information may need to be retained for legal or medical record-keeping purposes.
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email.
This won't affect important transactional emails about your orders or account.
If you notice anything unusual, contact us immediately at support@deryvo.com. We'll secure your account and investigate the issue.
We recommend logging in only from trusted devices and never sharing your login code with anyone.
Still have questions?